Return Policy

At From Me To You, we take pride in providing high-quality gifts and exceptional service. However, we understand that issues may arise, and we are committed to resolving them efficiently. Please read our Return and Refund Policy carefully to understand your rights and obligations.

1. Defective or Damaged Items

If you receive an item that is defective or damaged, please contact us within 48 hours of delivery. To initiate a return or refund, follow these steps:

1. Contact Us: Reach out to our customer service team at [Email Address] or [Phone Number] with your order number and a detailed description of the issue.
2. Provide Evidence: To process your request swiftly, please provide photographs of the defective or damaged item.
3. Return Authorization: Once we review your request, we will issue a return authorization and provide instructions on how to return the item.

2. Return Process

Once you receive return authorization, please follow these steps to return the item:

1. Pack the Item: Ensure the item is securely packed in its original packaging to prevent further damage during transit.
2. Include Documentation: Include a copy of your order confirmation or receipt and the return authorization with the item.
3. Ship the Item: Send the item to the address provided by our customer service team. We recommend using a trackable shipping service, as we are not responsible for lost or undelivered packages.

3. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days. Please note:

• Partial Refunds: In some cases, only partial refunds are granted (if the item shows signs of use or is not in its original condition).
• Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (defective or damaged items).

4. Non-Returnable Items

Certain items are not eligible for return or refund, including:

• Perishable Goods: Items such as flowers, food, or other perishable products.
• Personalized Items: Customized or personalized gifts.
• Sale Items: Items purchased on sale or with a discount.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact us within 48 hours of delivery.

6. Cancellations

You may cancel your order within 24 hours of placing it by contacting our customer service team. After 24 hours, we cannot guarantee that the cancellation will be processed, especially if the order has already been prepared or shipped.

7. Contact Us

If you have any questions or need assistance with returns or refunds, please contact us at:

From Me To You
sales@frommetoyou.co.za
0726542709

We strive to ensure your satisfaction and appreciate your understanding and cooperation with our return and refund policy. Thank you for choosing From Me To You for your gifting needs.